Anne-Marie Croteau

Professor, Department of DS and MIS

Anne-Marie Croteau is professor of MIS and has been at the John Molson School of Business at Concordia University since 1997. She obtained her PhD in Management Information Systems from Laval University (Quebec City); her MSc and BComm in MIS from HEC Montréal; and her BSc in Actuarial Mathematics from Concordia University.

Dr. Croteau was director of the Executive MBA program from 2008 to 2011. Previously, she was the founder and director of the Graduate Certificate in e-Business program launched in 2001. She teaches undergraduate and graduate courses in Corporate information technology management, Competitive advantage through information technology, Fundamentals of electronic business, and Management of information systems. She was ranked among the most popular professors at Concordia University by McLean’s magazine for seven consecutive years.

Her research focuses on interorganizational governance of information technology, strategic management of information technology, electronic business, globalization of information systems, and health information systems. She supervises MSc and PhD thesis on a regular basis. Her research has been published in various scientific journals such as IEEE-Transactions on Engineering Management, International Journal of Knowledge Management, Industrial Management & Data Systems, Information Systems Frontiers, Journal of Strategic Information Systems, Journal of Information Technology, and Canadian Journal of Administrative Sciences as well as in various national and international proceedings.

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Selected Research

Refereed Journal Articles

Croteau, A.-M., Dyer, L. and Miguel , M. (2010) "Employee reactions to paper and electronic surveys: An experimental comparison", IEEE Transactions on Professional Communication (53:3), pp. 1-11.

Raymond, L., and A.-M. Croteau (2009) "Manufacturing Strategy and Business Strategy in Medium-Sized Enterprises: Performance Effects of Strategic Alignment", IEEE-Transactions on Engineering Management (56:2), 192-202.

Croteau, A.-M., P.-M. Léger, and L. Cassivi (2008) "The Role of Life Cycle Concepts in the Assessment of Interorganizational Alignment" Industrial Management & Data Systems (108:2), 145-161.

Aubert, B.A., Beauregard, G., Croteau, A.-M., and Rivard, S. (2008) “Firms Strategic Profile and IT Outsourcing,” Information Systems Frontiers (10:2), pp. 129-143.

Laframboise, K., Croteau, A.-M., Beaudry, A., and Manovas, M. (2007) “Interdepartmental Knowledge Transfer Success during Information Technology Projects,” International Journal of Knowledge Management (3:2), pp. 47-67.

Raymond, L., and A.-M. Croteau (2006) "Enabling the Strategic Development of SMEs through Advanced Manufacturing Systems: A Configurational Perspective", Industrial Management & Data Systems, (106:7), 1012-1032.

Rondeau, A., Croteau, A.-M., and Luc, D. (2005) “Appréciation empirique d’enjeux technologiques liés à la transformation organisationnelle dans le cadre du déploiement de l’administration électronique,” Systèmes d’information et Management (10:1), pp. 63-76.

Croteau, A.-M., and Raymond, L. (2004) “Performance Outcomes of Strategic and IT Competencies Alignment,” Journal of Information Technology (19:3), pp. 178-190.

Croteau, A.-M., and Li, P. (2003) “Critical Success Factors of CRM Technological Initiatives,” Canadian Journal of Administrative Sciences (20:1), pp. 21-34.

Croteau, A.-M., L. Raymond, and F. Bergeron (2001), "Comportements stratégiques, choix et gestion des systèmes d'information : Contribution à la performance", Systèmes d'Information et Management, (6 :4), 5-26.

Croteau, A.-M., and Bergeron, F. (2001) “An Information Technology Trilogy: Business Strategy, Technological Deployment and Organizational Performance,” Journal of Strategic Information Systems (10:2), pp. 77-99.

Croteau, A.-M., Raymond, L., and Bergeron, F. (1999) “Measuring Business Strategy: Miles and Snow’s Typology Revisited,” Academy of Information and Management Sciences Journal (2: 2), pp. 1-7.

Books

Barbara, M., Croteau, A.-M., and Laframboise, K. (2008) Strategies for Business Continuity and Disaster Recovery: Critical Success Factors in a Post 9-11 World, VDM Verlag Dr. Müller Ed., ISBN: 978-3-8364-3561-1.

Book Chapters

Croteau, A.-M., Beaudry, A., and Holm, J. (2010) “Assessing Relational e-Strategies Supporting Business Relationships,” Chapter 28 in Encyclopedia of E-Business Development and Management in the Global Economy by In Lee., IGI Global Series, pp. 284-295.

Laframboise, K., Croteau, A.-M., Beaudry, A., and Manovas, M. (2009) “Interdepartmental Knowledge Transfer Success during Information Technology Projects,” Chapter 12 in Knowledge Management, Organizational Memory, and Transformation Behavior: Global Approcaches and Advancements by Jennex, M.E., IGI Global Series, pp. 189-210.

Aubert, B.A., and Croteau, A.-M. (2008) “Strategic Profiles and Information Technology Outsourcing,” Chapter 3 in Advances in IS Outsourcing by Rivard, S. and Aubert, B.A., E.M. Sharpe publisher, pp. 36-49.

Croteau, A.-M., and Dfouni, M. (2007) “Knowledge Management Leaders’ Top Issues,” Chapter 3 in Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research by Abou Zeid, E.S., Idea Group Publishing, pp. 47-68.

Refereed Conference Proceedings

Croteau, A.-M., and Dubsky, J (2011) “Uncovering Modes of Interorganizational Governance of IT”, Proceedings of the 44th Hawaii International Conference on System Sciences, Kauai, United States.

Raymond, L., Croteau, A.-M., and Bergeron, F. (2010) “La performance des TI expliquée par leur rôle stratégique, leur gestion et leur utilisation,” 15ème colloque de l’Association Information et Management, La Rochelle, France.

Raymond, L., Croteau, A.-M., and Bergeron, F. (2009) “When Information Technology is Counterproductive: Revising the Innovation Paradigm in Manufacturing SMEs,” Administrative Sciences Association of Canada Conference, IS division, Niagara Falls, Canada.

Raymond, L., Croteau, A.-M., and Bergeron, F. (2009) “The Integrative Role of IT in Product and Process Innovation: Growth and Productivity Outcomes for Manufacturing SMEs,” Proceedings of the International Conference on Enterprise Information Systems, Milan, Italy, pp. 27-50.

Ayouby, R. and Croteau, A.-M. (2009) “The Adoption of IS Standards in the Canadian Healthcare Industry: An Industry Level Analysis,” Proceedings of the 11th International Business Information Management Conference, Cairo, Egypt.

Ayouby, R. and Croteau, A.-M. (2009) “Acculturation to the Global Culture as Moderator to Subjective Norm and Internet Adoption,” Proceedings of the 42nd Hawaii International Conference on System Sciences, Big Island, United States.

Ayouby, R. and Croteau, A.-M. (2008) “Acculturation to the Global Culture, Ethnic Identification and the Adoption of Social Computing,” 14th America’s Conference on Information Systems, Toronto, Canada.

Ayouby, R. and Croteau, A.-M. (2008) “Acculturation to the Global Culture and Internet Adoption,” Administrative Sciences Association of Canada Conference, IS division, Halifax, Canada.

Aubert, B.A., Beaurivage, G., Croteau, A.-M., and Rivard S. (2007) “Patterns of IT Outsourcing Associated With Strategic Profiles of Organizations,” 3rd International Conference on Outsourcing of Information Services (ICOIS) Heidelberg, Germany.

Addas, S. and Croteau, A.-M. (2006) “The Role of Power in Determining the Mode of IT Governance,” Administrative Sciences Association of Canada Conference, IS division, Banff, Canada, pp. 284-298.

Miguel, M., Dyer, L., and Croteau A.-M. (2006) “Employee Reactions to Paper vs. Electronic Surveys: An Experimental Approach, Administrative Sciences Association of Canada Conference, HR division, Banff, Canada, pp. 88-101.

Croteau, A.-M., Léger, P.-M., and Le Hens, G. (2005) “Multilevel Interorganizational Fit,” North American Technology & Business Conference, Montréal, Canada.

Manovas, M., Laframboise, K., Croteau, A.-M., and Beaudry, A. (2005) “Relationship between Knowledge Management Capability and Knowledge Transfer Success,” North American Technology & Business Conference, Montréal, Canada.

Saleem, H., Beaudry, A., and Croteau, A.-M. (2005) “Antecedents of Computer Self-Efficacy: An Investigation of the Role of Personality Traits,” Administrative Sciences Association of Canada Conference, Toronto, Canada, pp. 143-157.

Croteau, A.-M., Beaudry, A., and Holm, J. (2005) “Assessment of e-Strategy,” Proceedings of the 2005 Information Resources Management Association International Conference, San Diego, United States, pp. 675-678.

Chambon, M. and Croteau, A.-M. (2004) “Facteurs des succès pour les intégrateurs dans les projets d’automatisation de la force de ventes,” Administrative Sciences Association of Canada Conference, Quebec, Canada.

Li, P. and Croteau, A.-M. (2001) “Insights into the Critical Success Factors of Customer Relationships Marketing Technological Initiatives: An Outlook of Current Practices in Canada,” The 9th International Colloquium in Relationships Marketing, Montreal, Canada, pp. 51-58.

Croteau, A.-M. and Vieru, D. (2001) “Telemedicine Adoption Studied From Physicians' Perspective,” Administrative Sciences Association of Canada Conference, London, Canada, pp. 48-59.

Croteau, A.-M., Solomon, S., Bergeron, F., and Raymond, L. (2001) “Organizational and Technological Infrastructures Alignment,” Proceedings of the 31st Hawaii International Conference on System Sciences, Maui, United States.

Croteau, A.-M., Bergeron, F., and Raymond, L. (2000) “Stratégie d'affaires et Déploiement des technologies de l'information: Alignement et performance,” Cinquième colloque de l’Association Information et Management, Montpellier, France.

Croteau, A.- M., Raymond, L. and Bergeron, F. (1999) “Testing the Validity of Miles and Snow's Typology,” Allied Academies International Conference, Las Vegas (3:2) pp. 1-8.

Croteau, A.- M., and Bergeron, F. (1999) “La trilogie de l'harmonisation technologique: Stratégie d'entreprise, déploiement technologique et performance organisationnelle,” Administrative Sciences Association of Canada Conference, St-John, Canada, pp. 57-67.

Raymond, L., Croteau, A.-M., and Bergeron, F. (2010) “La performance des TI expliquée par leur rôle stratégique, leur gestion et leur utilisation,” 15ème colloque de l’Association Information et Management, La Rochelle, France.

Croteau, A.-M. and Bergeron, F. (2009) “Interorganizational Governance of Information Technology,” Proceedings of the 42nd Hawaii International Conference on System Sciences, Big Island, United States.

Croteau, A.-M., Léger, P.-M., Cassivi, L., Le Hens, G., and Lasserye S. (2006) “Incorporating the Life Cycle Concepts within the Interorganizational Relationships,” XVème conférence de management stratégique - AIMS, Annecy, France.

Kappos, A. and Croteau, A.-M. (2002) “Organizational Change and Culture: Insights on BPR Projects,” Proceedings of Americas Conference on Information Systems, Dallas, United States.

Vieru, D. and Croteau, A.-M. (2002) “Telemedicine Adoption by Different Groups of Physicians,” Proceedings of the 35th Hawaii International Conference on System Sciences, January 7-10, Big Island, United States.